Privacy policy

OPERATOR / WHO IDENTIFICATION

This website (hereinafter referred to as “SITE”) is owned and managed by Syswin Solutions SRL, a limited liability company and organized in accordance with Romanian law, having its registered office at Biharia Street, no. 26, sector 1, Bucharest, telephone 0040 0314 251 298 registered at the Trade Register Office under no. J40 / 12898/2012, CUI RO 30870108, represented by Rosemari Kiss - Administrator, (hereinafter referred to as “Syswin Solutions”)

DEFINITIONS

According to Regulation (EU) 679/2016 (applicable in Romania from May 25, 2018), Syswin Solutions is the “operator” of personal data.
"GDPR" - Regulation (EU) 679/2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.
"Operator" means the natural or legal person who sets out the purposes and means of the processing of personal data.
"Personal data" means any information concerning an identified or identifiable natural person ("data subject").
"Data subject" means an identified or identifiable natural person. An identifiable natural person is a person who can be identified, directly or indirectly, in particular by reference to an identifying element, such as a name, an identification number, location data, an online identifier, or one or more many specific elements, specific to his physical, physiological, genetic, mental, economic, cultural or social identity.

change

We reserve the right to modify this document whenever necessary. If changes are made to this material, customers will be notified by email or via the website before the changes take effect. We encourage customers to check this page regularly for updates on our privacy practices.

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WHAT KIND OF INFORMATION DO WE COLLECT?

a) Information provided voluntarily

When you use the form on the site, when you contact us by phone or e-mail or communicate with us in any way, you voluntarily give us the information we process. This information includes name, surname, e-mail address, telephone number, date of birth, delivery / correspondence / domicile addresses, company data for issuing invoices.

By providing us with this information, we keep it secure and confidential in our database. We do not disclose or transfer information to third parties.

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b) Automatically collected information

When you browse our site, we may collect information about your visit to the site. This information may include your IP address, operating system, browser, browsing activity, and other information about how you interacted with the site. We may collect this information by using cookies or other similar technologies and only with your consent.

FOR WHAT PURPOSE DO WE COLLECT THE DATA.

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• To respond to your requests and inform you about our products and services;

• To execute your eventual orders;

• In order to send you marketing offers / promotional messages, such as newsletters and / or catalogs (only if you expressly request this by subscribing to our newsletter) - To stop receiving marketing offers / promotional messages, you can follow the unsubscribe instructions included in each email or by email at unsubscribe@syswinsolutions.com;

• To perform analyzes in order to provide you with marketing offers and relevant information;

• To send you questionnaires thus giving you the opportunity to influence our offer and services (if applicable)

• To test and improve the systems with which we offer you our products and services;

• To prevent misuse or misuse of our services;

We will retain your data for as long as is necessary to accomplish the above purposes or as required by law, but for at least 3 years from the date of your last interaction with us. After that, your personal data can be deleted.

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WHAT ARE YOUR RIGHTS?

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You have the right to request information about the personal data we hold about you. If your data is incorrect, incomplete or irrelevant, you may request that this information be corrected or deleted. We cannot remove your data when there is a legal requirement to keep it, such as accounting rules, or when there are other legal grounds for keeping the data, such as unpaid debts. You may withdraw your consent to our use of the data for marketing purposes at any time. You can contact us at headquarters or by email at dataprivacy@syswinsolutions.com

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WHO HAS ACCESS TO YOUR PERSONAL DATA? HOW IS THE DATA PROTECTED?

We do not transmit, sell or transfer your data to third parties for marketing purposes. The data that is transferred to third parties is only used to provide you with the services mentioned above, as follows:

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• Service providers. We may disclose your information to other companies that provide services to us and act as proxies, such as companies that help us with billing or send e-mails on our behalf, courier companies, companies to which we have outsourced accounting services. These entities are selected with particular care to ensure that they meet the specific requirements for the protection of personal data. These entities have a limited ability to use your information for purposes other than providing us with services;

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• Courts, prosecutor's offices or other public authorities to comply with the law or in response to a mandatory legal procedure (such as a search warrant or a court decision);

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• To other parties with your consent or instructions. In addition to the disclosures described in this Privacy Policy, we may disclose information to third parties to whom you consent or request us to make such disclosure.

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We have taken technical and organizational measures to protect your data against loss, manipulation or unauthorized access. We continuously adapt our security measures in line with technological progress and developments.

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All details related to card payments on the Site are taken over and processed directly and encrypted, in accordance with international security standards by the payment processor displayed on the site, we do not interact at any time with your data.

WHAT IS THE LEGAL BASIS FOR PROCESSING?  

Regarding the data that you provide us voluntarily by filling in and sending the related form or by contacting us in any way, the legal basis is provided in art. 6 para. (1) lit. b of Regulation (EU) 679/2016), respectively “to take steps at the request of the data subject before concluding a contract”. Regarding the data you voluntarily provide us by posting a comment on a blog post, the basis of processing is our legal obligation to support the exercise of the right to information, but also our legitimate interest in providing blog readers with transparency and information.

Both according to current legislation and according to GDPR (applicable from May 25, 2018), your consent is not required if the processing is necessary to carry out procedures for concluding a contract, fulfilling a legal obligation or legitimate interest.

Regarding the data that we collect automatically through the use of cookies or other similar technologies, the basis for processing is consent. By accessing the site and accepting the cookie policy, you validly give your consent to the processing. Failure to accept the cookie policy will not affect in any way your access to the site / to the information presented on it and / or to the order of products.

DO WE TRANSFER DATA TO THIRD STATES?

We do not currently transfer your data to countries outside the European Union. If we change the policy, we will inform you accordingly, present you with the related guarantees and ask for your consent.

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WHAT ARE YOUR RIGHTS?

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• The right to withdraw consent;

  • If the processing is based on consent, you may withdraw your consent at any time, free of charge, by sending an e-mail to dataprivacy@syswinsolutions.com with the subject "withdrawal of consent".

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• The right to lodge a complaint with a supervisory authority;

  • In the unlikely event that customers have suffered damages due to the violation of their rights under the personal data protection policy and we have not dealt with the complaint properly, there is a possibility to send a complaint to the higher authority (ANSPDCP).

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• The right to go to court;

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• The right of access;

  • You have the right to obtain from us a confirmation that personal data concerning you are being processed or not and, if so, you have the right to access those data.

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• The right to rectification;

  • You have the right to obtain from us, without undue delay, the rectification of inaccurate personal data concerning you. Taking into account the purposes for which the data were processed, you have the right to obtain the completion of personal data that are incomplete, including by providing an additional statement.

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• The right to delete data ("the right to be forgotten");

  • In situations where (1) the data are no longer necessary for the purposes of the purposes, (2) the consent has been withdrawn and there is no other legal basis for the processing, (3) you object to the processing and there are no legitimate reasons to prevail regarding processing or (4) personal data have been processed illegally, you have the right to obtain the deletion of data concerning you, without undue delay.

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• The right to restrict processing;

  • You have the right to obtain from us the restriction of processing if one of the following cases applies:

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(a) challenge the accuracy of the data, for a period that allows us to verify the accuracy of the data;

(b) the processing is illegal and you object to the deletion of personal data, instead requesting a restriction on their use;

(c) we no longer need personal data for the purpose of processing, but you request it from us in order to establish, exercise or defend a right in court;

(d) you have objected to the processing in accordance with Article 21 (1) of the GDPR, for the period of time in which it is verified whether our legitimate rights prevail over your rights.

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• The right to data portability

  • You have the right to receive personal data concerning you and which you have provided to us in a structured, commonly used and automatically readable format and you have the right to transmit this data to another operator, without hindrance from our part, if:

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(a) the processing is based on consent pursuant to Article 6 (1) (a) or Article 9 (2) (a) of the GDPR or a contract pursuant to Article 6 (1) (b) from the GDPR; and

(b) processing is carried out by automatic means.

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• The right not to be subject to a decision based solely on automatic processing, including profiling, which produces legal effects concerning you or similarly affects you to a significant extent

  • You do not have this right if the decision:

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(a) is required for the conclusion or performance of a contract between you and a data controller;

(b) is authorized by Union or national law applicable to the controller and which also provides for appropriate measures to protect the rights, freedoms and legitimate interests of the data subject; or

(c) is based on your explicit consent.

PLEASE REMEMBER THE FOLLOWING:

Time period: We will try to respond to your requests within 30 days. However, the time limit may be extended for specific reasons related to the specific legal right or complexity of your application.

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Restricting access: In certain situations, we may not be able to give you access to all or some of your personal data due to legal provisions. If we deny your request for access, we will inform you of the reason for the refusal.

Impossibility to identify you

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In some cases, we may not be able to search for your personal information because of the identifiers provided in your request. browser cookies.

In such cases, if we are unable to identify you as the data subject, we will not be able to comply with your request, unless you provide additional identification information.

QUESTIONS AND REQUESTS / HOW TO EXERCISE YOUR RIGHTS

If you have any questions or concerns regarding the processing of your data, or if you wish to exercise your legal rights in connection with the data we hold, or if you have any concerns about how we treat any privacy issues, you may write to us at -mail: dataprivacy@syswinsolutions.com.